Política de reembolso
If for any reason you are not completely satisfied with your order, simply return it within 14 days from delivery of your order for a refund, replacement or exchange.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To start a return, you can contact us at info@lobofanatic.com or contact us via our online chat feature. For standard returns, customers are responsible for their return shipping costs. Returns will need to be shipped at customer's expense to the following address:
Lobo Fanatic - RETURNS
10580 N McCarran Blvd
Suite 115 - PMB 410
RENO, NV 89503
Please include a copy of your e-mail confirmation with the merchandise. We recommend that you return items via UPS or an insured mail service for your protection, and provide us tracking so we can confirm delivery. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@lobofanatic.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Drinkware of any kind is non-returnable for health and hygiene reasons. The one exception to this policy is drinkware that is not what you ordered or printed with the wrong design.
We also cannot accept returns on clearance items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@lobofanatic.com.
If you want to change or cancel an order, the fastest way to reach us is via online chat or call (505) 600-1833 with your request. Alternately, you can e-mail us at info@lobofanatic.com. Please be sure to refer to your order number found on your order confirmation.
Please note that Lobo Fanatic will only refund the original shipping charges if your return was a result of our error.
Regular shipping fees will be charged for any exchanges not due to error by Lobo Fanatic.
Please send returns to:
Lobo Fanatic - RETURNS
10580 N McCarran Blvd
Suite 115 - PMB 410
RENO, NV 89503