Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@lobofanatic.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@lobofanatic.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@lobofanatic.com.
You may change or cancel any item from your order, provided that it has not yet entered the shipping process, by contacting us via e-mail or phone. Changes and cancellations cannot be made online.
To change or cancel an order, please send your request via e-mail to info@505promos.com or call 505-600-2300. Please be sure to refer to your order number found on your order confirmation.
If, for any reason, you are not completely satisfied with your order, simply return it within 14 days for a full refund, replacement or exchange. To help us rapidly process your request, please return a copy of your e-mail confirmation with the merchandise.
Please state if you wish a refund, replacement or exchange. We recommend that you return items via UPS or an insured mail service for your protection.
Please note that 505 Lobo Store will only refund shipping if your return was a result of our error.
An additional $8.49 for shipping will be charged for any exchanges not due to error by 505 Lobo Store
Please send returns to: 505promos, 2345 Via Inspirada Ste 100 PMB 174, Henderson, NV 89044.